Polono Returns & Exchanges
We want you to be completely satisfied with your Polono electronics; therefore, we offer a 30-day return window for all products in their original packaging and condition. If your device is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and accessories are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing